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I recently had to restore my window 10 operating system to…

Customer Question
I recently had to...

I recently had to restore my window 10 operating system to an earlier version to resolve a problem with powerpoint. I was getting an error message "we sorry but something went wrong that might make powerpoint unstable..." when clicking on a file embedded in powerpoint associated with another program. Any idea what went wrong?

Technician's Assistant: How much experience do you have with this particular machine?

Not sure what you mean, it has worked well for over a year.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell XPS 13 laptop.

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

I have been in contact with Dell about this problem. However, I suspect the problem is with windows 10. The problem occurred within the last week after having had no issues before then.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think this information should be enough to get started, thanks

Submitted: 8 months ago.Category: Computer
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Answered in 12 minutes by:
11/13/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,210
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, May I start a secure remote assistance session with you so that I can better help you resolve this problem?

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Customer reply replied 8 months ago
ok
Customer reply replied 8 months ago
I have already agreed to pay $48 is this another charge?
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=81382f07-ea90-4a6b-b59c-3137f104cbf7

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

Are you there please?

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Customer reply replied 8 months ago
Please cancel this order
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