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My windows 10 desktop only has blue screen at boot up and…

Customer Question
My windows 10 desktop...

My windows 10 desktop only has blue screen at boot up and won't open to desktop

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

It's a Viao all in one. this just started yesterday

Technician's Assistant: When did you purchase your All-in-one? What troubleshooting have you tried?

I am not sure of purchase date. I have tried turning it off and back on and tried to boot in safe mode.

Submitted: 5 months ago.Category: Computer
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Answered in 5 minutes by:
11/13/2017
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 508
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

DP upi grt any error messages?

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Customer reply replied 5 months ago
I got no error messages only 3 symbols in lower right corner of internet clock like and power symbol
Customer reply replied 5 months ago
I am, of course, chatting on a different computer.
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

If you see any error codes, please let me know.

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Customer reply replied 5 months ago
Are we done?
Customer reply replied 5 months ago
No
Customer reply replied 5 months ago
there is only the three symbols and the first one is an internet symbol the other 2 are the same
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

When you try to hit the enter key what happens?

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Customer reply replied 5 months ago
Nothing
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

Let me opt out of this question and other experts handle this since am out of ides.

Thank you.

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Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,213
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Please try these steps: When you get to the screen with the 3 icons in the lower right corner,

hold and keep down the left Shift key. Click the power icon in the lower right corner (far right)

and select Restart.

Release the Shift key when you see the Choose an Option screen.

click Troubleshoot

click Advanced Options

click Startup Settings

click Restart

When the computer restarts and you see the Startup Settings page,

tap the F5 key on your keyboard.

The computer will restart in safe mode w/networking (you should have an internet connection)

Please let me know if you can get that far and I can give further instructions.

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Customer reply replied 5 months ago
Nothing happened when I held down the shift key and clicked on the power key
Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago

When the power icon is left-clicked a menu should pop up with 3 options sleep>shutdown>restart

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Customer reply replied 5 months ago
Didn't work
Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago

Let me opt out of this question and other experts handle this since am out of ides.

Thank you.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Do you still need help here?

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

What device are you using to speak to me now?

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Customer reply replied 5 months ago
another laptop not near my desktop
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Is it Windows also?

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Please run this to allow me to live chat: http://www.justanswer.com/remotedesktop/join.aspx?Session=3ea569f4-4b3a-4265-b212-bc4900ad7760

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Customer reply replied 5 months ago
i downloaded the program but it didn't open
Customer reply replied 5 months ago
this not working I have to go show a house- real estate agent you know
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

OK let me know when you return

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Customer reply replied 5 months ago
i'm back, hopefully the 3rd techie is a charm
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Andy
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