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It is not allowing me to enter the program when I put in my…

Customer Question
It is not allowing...

It is not allowing me to enter the program when I put in my user name and password

Technician's Assistant: When did you last reset your username and password?

I reset the password ***** the last 24 hours

Technician's Assistant: Have you installed any updates recently?

I'm not sure. I don't use the computer very often

Submitted: 8 months ago.Category: Computer
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Answered in 37 minutes by:
11/13/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you with this issue today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, which account or service are you having this password ***** with?

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