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Get me to the page with the computer consultant. It is a…

Customer Question
Please get me to...

Please get me to the page with the computer consultant

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It is a cell phone: Alcatel pop icon lte 2

Technician's Assistant: Have you installed any updates recently?

I just got the cell phone two days ago and I am trying to get it to accept scanguard which my old cell phone had. I installed scanguard two weeks ago on that cell

Submitted: 8 months ago.Category: Computer
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Answered in 8 minutes by:
11/13/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
it's me again. I just bought scanguard about 2 weeks ago and now you want to charge me to tell me what to do with the fact that I can't get my new cell phone to work scanguard?you are asking the same questions as you did 5 minutes ago. I did no trouble shooting. I don't believe there is a problem. I just don't know how to transfer from one cell phone to the other scanguardonly one thing. I am not paying any more money for a simple question to be answeredno, just tell me what I need to dotell you what, why don't you fix it for me. tell me what I need to do for you to fix it for meHello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Okay does it give you an error this time?

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