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Trying to change payment method. i enter new debit account…

Customer Question
Trying to change payment...

Trying to change payment method. i enter new debit account info, push save, the old credit card i am trying to change appears.

Technician's Assistant: Have you contacted anyone about your account?

You, now.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Lenovo, windows

Technician's Assistant: When did you purchase your Lenovo? What troubleshooting have you tried?

The problem is with pandora. i can't cancel my current payment method, then enter the new one and not lose my pandora account. i can't overwrite the old payment method - pandora won't up date to new info.

Submitted: 9 months ago.Category: Computer
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11/13/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
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Experience: Technical Support Coach at Liberty Tax Service
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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10

What browser are you using? firefox/chrome/safari/internet explorer/edge?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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