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Having trouble downloading and installing printmaster.

Customer Question
Having trouble downloading and...

Having trouble downloading and installing printmaster

Technician's Assistant: How much experience do you have with this particular machine?

Pretty much

Technician's Assistant: Have you installed any updates recently?

Not to Print master a new program

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/13/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,501
Experience: Computer Technician
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

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Customer reply replied 8 months ago
ok
Customer reply replied 8 months ago
no
Customer reply replied 8 months ago
anybody there
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago

Yes, would you like to use a secure remote screen connection to troubleshoot the issue?

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