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Several problems beginning with a system failure triggered…

Customer Question
Several problems beginning with...

Several problems beginning with a system failure triggered by the Windows 10 update last Thu.

Technician's Assistant: What's the brand/model of your computer?

HP Zbook 17 G2

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Purchased back in 2015. Originally equiped with Windows 7 and upgraded to Windows 10. Was able to recovery Windows 10 from USB recovery drive however, in the process all my Microsoft-related accounts, e.g. Skype, Zoom, etc. were linked to an old hotmail account that I no longer use.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

System is up and running however, communication via Skype, etc. is non-functioning and password ***** computer was reset to my old hotmail account which I cannot now change untill 12/11

Submitted: 8 months ago.Category: Computer
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Answered in 30 minutes by:
11/13/2017
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, you reinstalled windows 10 on this computer and this is when it linked to the wrong account?

Please let me know

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