For Online Computer Support, Ask a Computer Technician
Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.
Did you purchase this Office online also do you know which version it was like 2010,2013,2016?
Note: - Use the reply box just below type the reply in it and click on send.
OK do you still have that card with key on it also do you have a microsoft account ?
If you are referring to secure remote assistance message it’s not send by me it’s an automated message from the site and optional so you can ignore it and continue in this chat page.
I didn't ask you to install it right now i am collecting information from you so that i can check whether there is any possible way to install the purchased version of office when you have the OS installed.
Let me know whether you wish to continue or go for refund.
If you do not want to continue and ask for a refund then i will request customer service to do so.
OK will request customer service to do so.
You are welcome.