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I have just purchased office 365, tried to download by

Customer Question
I have just purchased...

I have just purchased office 365, tried to download by putting in my email, phone and product key, but it is no downloading.

Technician's Assistant: Just to clarify, what email service provider are you using?

We have a private service. email is***@******.***

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows, computer is hp envy

Technician's Assistant: When did you purchase your Hewlett Packard? What troubleshooting have you tried?

Pearl, i just purchased office 365, and followed direction given, but when I click on the symbol for word it takes me to a funny screen.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No unless you can take my product code and send me the programs.

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/13/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,352
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Please sign in to your Office account here: www.office.com/myaccount

On the left side of the page click Install.

Let me know how you go please.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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