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I forgot my password on my desktop, It's been a few months…

Customer Question
I forgot my password...

I forgot my password ***** my desktop

Technician's Assistant: When did you last reset your username and password?

It's been a few months ago.

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/12/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the make / model of your desktop computer?
Does it have Windows xp, vista, or 7, 8, 10?
Please reply at the box below. Thank you,

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Customer reply replied 8 months ago
Windows comes home edition. Inspiron 530
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Please shut down / restart the computer, then do you see it shows Windows 7 or 8 or 10, etc.?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
I did not authorize the $31.00 being charged.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

I'm sorry. Is there any problem? Would you like me to fix your computer's password ***** for you?

Can you please shut down / restart the Dell Inspiron 530 computer, then do you see it shows Windows 7 or 8 or 10, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

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