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On Thursday, November 9, 2017, I went to the Verizon store…

Customer Question
On Thursday, November 9...

On Thursday, November 9, 2017, I went to the Verizon store on Denton Tap Road in Coppell, Texas and got a new phone. I chose a LG6 because of an accessory package which included a tablet. The phone was defective, so I took it back on Saturday, November 11, 2017 and got a new phone, this time a Samsung 8. The problem happened when I was setting up the phone and attempting to add by GMail email.

Technician's Assistant: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?

Sumsung 8

Technician's Assistant: Have you installed any updates recently?

I can access my email from the tablet.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The Gmail account was added to the LG6 and the tablet. But now, I cannot access the my Gmail on the new phone. I have answered all the security questions and I KNOW the password, they they are saying they cannot confirm that I own the account

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/12/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,112
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago

Can you access your Gmail account from your PC?

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Customer reply replied 8 months ago
I have attempt to but it will not let me in
Customer reply replied 8 months ago
I have already spent $52 with you guys.
Customer reply replied 8 months ago
It is not financially worth the effort. I will just create a new account.
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago

Just ignore the remote support offer.

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