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I am used video unlinted 10 edting and my computer freeze…

Customer Question
I am used video...

I am used video unlinted 10 edting and my computer freeze somotime when i doing my edting

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Asust ek sabertooth p 67 intel core [tm)i7 2700 k cpu 3.50 ghz 14 gb 64 bit

Technician's Assistant: Have you installed any updates recently?

From 9 to 10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just no way

Submitted: 9 months ago.Category: Computer
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Answered in 3 minutes by:
11/12/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 233
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Customer reply replied 9 months ago
my computer freezes when used correl video edting 10 unlinded
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

I see...I will need to log into your computer to check hard ware status...to ensure the hard drive is good etc

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

I will also need the exact name of the editing software (to include version etc)

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Customer reply replied 9 months ago
Video editing 10 unlimited
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

OK

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

I see...I will need to log into your computer to check hard ware status...to ensure the hard drive is good etc

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