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I have problem with pointer in Excel. Excel 2016. HP

Customer Question
Hello. I have problem...

Hello. I have problem with pointer in Excel

Technician's Assistant: What's the make and model of your computer? And what version of Excel are you using?

Excel 2016. HP Spectre

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Windows 10

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Purchased year ago. Haven't tried any troubleshooting Because pointer is moving but changing shape to that white cross while moving

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

More precise observation. It is that standart white cross when Excel starts. It turns to that arrow shape when mocing *moving

Submitted: 9 months ago.Category: Computer
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Answered in 24 minutes by:
11/12/2017
Tech Support Specialist: The-PC-Guy, Computer Manager replied 9 months ago
The-PC-Guy
The-PC-Guy, Computer Manager
Category: Computer
Satisfied Customers: 2,216
Experience: 20 years experience providing remote computer support
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Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question and will be back in a moment with my reply.

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Tech Support Specialist: The-PC-Guy, Computer Manager replied 9 months ago

just for fun, make sure you don't have num lock or scoll lock lights on your keyboard on

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