Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We received a phone call saying" we are apple support and…

Customer Question
We received a phone...

We received a phone call saying " we are apple support and your computer account has been compromised " would apple call with this message ?????

Technician's Assistant: What kind of computer do you have?

Apple desktop

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Cost

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/12/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi and thank you for your question. My name is ***** ***** I will be the tech assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

That was a rogue call placed by a malicious third party not associated with Apple in any way. They cold call unsuspecting users and try to trick them into allowing them remote access and paying for their useless services. You may just ignore these types of calls as they come; Apple will never contact you on its own unless their services are specifically requested for. Your system is just safe.

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
13,092 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I received a call from some one that said my computer was
I received a call from some one that said my computer was compromised something about the cloud, they made several calls to me and left messages about 11 times. how can I confirm this? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I'm getting messages from Molly at Apple Inc. saying my
I'm getting messages from Molly at Apple Inc. saying my system has been compromised and to wait on the line after hitting 1 for assistance. A voice with an accent answers says Mexico has been messing … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Actually I have a question about phone calls I've been
Actually I have a question about phone calls I've been getting and wonder if they are legitimate. The recording states I should call(###) ###-####about my Microsoft account. Please let me know if I ne… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
Have been getting a call that my IPaddress has been
Have been getting a call that my IPaddress has been compromised. Is this correct or a scam? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Is it normal for microsoft to call our home to draw
Is it normal for microsoft to call our home to draw attention to my computer being compromised? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have been contacted by someone twice today informing me
I have been contacted by someone twice today informing me that my Apple account was compromised. I contacted my credit card I use for account payments and they said all was good with my credit card. I… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I am getting robo phone calls about my google account being
I am getting robo phone calls about my google account being compromised & google may be forced to shut down my account. These are recordings on my home phone. I'm thinking it's a scam? … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
A man named from Gmail called and said my phone had been
A man named Albert from Gmail called and said my phone had been gmail had been hacked, including Facebook. He wanted me to leave my computer on so he could put in security blocks. But he wanted me to … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I forgot my password and also i did not put i n right
i forgot my password ***** also i did not put i n right answers for security … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I received an email from Apple saying my account has been
I received an email from Apple saying my account has been compromised. When I logged on to the link sent to me the form asked for my social security number. I do not believe Apple would request that w… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have forgotten my Apple password. I don't think I did. I
I suppose I must have. I am 80 yrs old, and my memory is not the best!! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
I just received a message on my phone saying my Microsoft
I just received a message on my phone saying my Microsoft account has been compromised is this true or a phone scam … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I received a phone call from microsoft saying that my
I received a phone call from microsoft saying that my computer had been compromised and I shouldn't use it for banking or paying my bills. They left a phone number, but when I dialed it, it was out of… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Yesterday I got a message that my computer was compromised
Yesterday I got a message that my computer was compromised and would be shut down in 5 minutes if I didn't call the number on the screen. Supposedly it was from Microsoft. I called the number and they… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
D. Sandlin please. No the question has not been resolved,
D. Sandlin please. No the question has not been resolved, holidays got in the way. I have more info and if we can resolve it , or even just try I will be happy to pay you. I tried to open the thread b… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My wife has not been able to get into her Yahoo account under
My wife has not been able to get into her Yahoo account [email protected]; she feels someone has gotten into her account and changed things. Please contact her at my yahoo [email protected] or call h… read more
Cris
Cris
60 satisfied customers
Help!!! My AOL address book was hacked last night. A scam
Help!!! My AOL address book was hacked last night. A scam message was sent to my entire address book advising the recipients that we have been mugged/robbed and have lost everything. The hacker is ask… read more
Michael Johanson
Michael Johanson
Owner
Bachelor\u0027s Degree
408 satisfied customers
Our Gmail account lowell.laporte, has been disabled anf we
Our Gmail account lowell.laporte, has been disabled anf we can't get into it or revive it or anythjing. This is after several years of user.… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x