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I am trying to start up an old computer but I do not

Customer Question
I am trying to...

I am trying to start up an old computer but I do not remember the old user name and password ***** used. It has been about 5 years ago and it is an older Dell it keeps asking for user name and password ***** I have tried all of the ones I can remember! HELP!

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

It is a Dell XP home edition. Is that what you needed?

Technician's Assistant: Have you installed any updates recently?

I have a dell laptop I have been using so it is updated but I have not used the one in question for about 4 years.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No all is ok

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/12/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,113
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago

On the Username field, type Administrator and press enter keeping the password ***** empty and let me know, what happens?

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Customer reply replied 8 months ago
I typed in Administrator then hit enter left the password ***** got this message (unable to connect because of account restriction).
Customer reply replied 8 months ago
I will keep trying on my own. Thanks for the help.
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago

Do you have the Windows XP installation disc?

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