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When I Log into supportmefirest.com it says account

Customer Question
When I Log into...

When I Log into supportmefirest.com it says account suspended

Technician's Assistant: Have you contacted anyone about your account?

I called and was on hold for 8hr 37 min I need someone to take over me computer get the bugs off update programs my code is PCLC29338BVVP

Technician's Assistant: OK. To minimize me, please click the down arrow at the top right corner of this box.

OK

Technician's Assistant: Have you installed any updates recently?

NO had cancer and didn't use computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I need it fixed and things taked off I can't use

Submitted: 9 months ago.Category: Computer
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Answered in 25 minutes by:
11/12/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi and thank you for your question. My name is ***** ***** I will be the tech assisting you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

www.supportmefirst.com was a rogue/scam service that was suspended by its hosting provider recently. Just to clarify, are you running Windows XP, Vista, 7, 8 or 10?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

It looks like your remote assistance request did not go through for some reason. Could you please get any payment hold cleared up with your bank and then update your payment info on this page?

We will then go ahead with a secure remote session. Thank you,

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Customer reply replied 9 months ago
windows 10
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK. It looks like your remote assistance request did not go through for some reason. Could you please get any payment hold cleared up with your bank and then update your payment info on this page?

We will then go ahead with a secure remote session. Thank you,

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Customer reply replied 9 months ago
I can't pay
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

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Customer reply replied 9 months ago
ok thank you
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,208
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. I'm another tech; I will help you with this.

What's the issue with your computer? Is there any error or message?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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