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Message on Kindle- Your Kindle Needs Repair. Don/t know

Customer Question
Message on Kindle-...

Message on Kindle- Your Kindle Needs Repair

Technician's Assistant: What kind of computer do you have?

Don/t know

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 9 months ago.Category: Computer
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Answered in 13 minutes by:
11/12/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 9 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,549
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.My goal is to give you the best experience possible! I hope I have earned a 5 star rating!
I am sorry about this,unfortunately this sounds like it might be a hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. If this fails then there is an hardware issue on the device that software troubleshooting can't resolve. Try these steps please>Connect the usb charger to the kindle and a wall outlet charger. Then Slide or press and hold the power switch for 40 second, then release. Wait 15 minutes then power on and check. If that fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,
You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.
Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
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Satisfied Customers: 10,549
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