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Not my computer but my Samsung 8s plus, three weeks old. It…

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Not my computer but...

Not my computer but my Samsung 8s plus , three weeks old . It went of three days ago and now its asking for a password ***** which I do not know . Now I have 4 attempts left and then will go back to factory settings .

Technician's Assistant: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?

I am 69 and I happy to have a smart phone , the only thing I know that its A Samsung 8 S plus , he out smarted me

Technician's Assistant: Have you installed any updates recently?

Two weeks ago and then the same happened . a samsung tech helped me cos it went to factory settings and that toke even the tech a long time before everything was back to normal

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Wish I could give more info

Submitted: 8 months ago.Category: Computer
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Answered in 4 hours by:
11/12/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,349
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

If you cannot remember the password, then unfortunately you will need to factory reset the phone.

There is no way around this security feature - if there was, then anyone could access your phone without the password.

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