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My computer is not responding to my password, how can I

Customer Question
My computer is not...

My computer is not responding to my password, how can I change it? Thank you

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

I is an Asus tablet. Where do I find the model number?

Technician's Assistant: Have you installed any updates recently?

I don't think so. It has been used only to watch movies. I have Windows 8 on it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't think of anything else. I am typing this message on another computer.

Submitted: 7 months ago.Category: Computer
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Answered in 2 hours by:
11/12/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi and thank you for your question. My name is ***** ***** I will be the tech assisting you today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, are you having this password ***** with your Windows account? If so, do you see an email address listed (or just the account name) for your account?

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Customer reply replied 7 months ago
I see an email address under my name
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

PS: Please ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, could you let me know what's the email address listed?

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Customer reply replied 7 months ago
Just ignore this request and cancel order. It seems that all this site does is request money and I see no results.
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Please ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me. We do NOT need to do a remote session for this issue and you will not be charged for the same either.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Now, could you let me know what's the email address listed for the locked account?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, looking up the account now. One moment,

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, do you have a phone number ending with -77?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, please let me know the last four digits of that number and I'll send you a security code for the account now.

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Customer reply replied 7 months ago
Am having trouble with my cell phone downloading your messages. Could you call me or continue emailing?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

No problem; could you let me know the last FOUR digits of your cellphone number now?

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Customer reply replied 7 months ago
9077
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, did you receive a 7-digit code via text message just now? Do let me know.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Please let me know the security code you just received, and I'll then reset your Windows account password ***** well. Thank you,

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Customer reply replied 7 months ago
Please do not send any more text messages. Lets just email please
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Sorry, those text messages are being sent at our site's end and not by me. Once our conversation ends, they will stop as well. Now, check your text messages carefully - did you receive a text message from the Microsoft Team providing you with a 7-DIGIT CODE?

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