Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Have an aol account which I cannot access. have user name…

Customer Question
Have an aol account...

Have an aol account which I cannot access. have user name but cannot remember password ***** it is so difficult to access.

Technician's Assistant: How long have you had this issue with your A.O.L. account?

Years but kept changing password ***** of keeping same, and cannot remember it.

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No basically I want to access account and stay with a new password ***** I know I have lot s of emails. One thing once in awhile would come up as aim but that shd not be. any suggestions besides keeping one passwords

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/12/2017
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

Could you please provide your AOL address so that i can check its password ***** options also are you using a windows or mac computer to access this AOL account?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have tried to get on yahoo on my tablet where I have my
I have tried to get on yahoo on my tablet where I have my yahoo email but it 2ont let me I need to reset my password ***** can't remember my old one … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
You have been helping me get my facebook account back that
you have been helping me get my facebook account back that is done but now I have no idea what my aol mail screenname or password ***** ***** help… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I cannot get on my aim account because of the user name or
I cannot get on my aim account because of the user name or password. I am on someone else's AOL account and am not sure how this handled since I do not have or want my friend's security information. P… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I have not used AOL in years. Has been hacked. Also, new
I have not used AOL in years. Has been hacked. Also, new messages are being sent out from AIM--usually the Viagra or Cialis crap. This needs to stop. According to AOL---I am cancelled. What can I do a… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My daughter cannot sign into her email account. We are getting
My daughter cannot sign into her email account. We are getting free AOL through Time Warner Cable, and we cannot get tech support from AOL. She did not change her password XXXXX but it will not accept… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
how can i add my wilfes screen name to my aol, it tells me
how can i add my wilfe's screen name to my aol, it tells me screen name alredy taken an i know that its my wilfe , all i wonta do is let her use my aol when she cant use hers {we are handycapeted, so … read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I keep getting res //ieframe.dll/navcancl.htm# cant log
I keep getting res://ieframe.dll/navcancl.htm# can't log into a fix site because I can't get past that 2nd line to be able to log on.… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
we had aol accounts and cancelled them a long time ago. somehow
we had aol accounts and cancelled them a long time ago. somehow one of my daughters who has not used aol for more than 3 years, but had once set up an aol forwarding to her gmail account has suddenly … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Hi, Just upgraded my AIM and am having trouble logging on.
Hi, Just upgraded my AIM and am having trouble logging on. worked yesterday--then password XXXXX seemed to reset and now can't login to aim. Now I can't access any AOL site-AOL.com or AIM.com. Liked a… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
2,481 satisfied customers
I am unable to access my labeloff mail box.; i keep being
I am unable to access my "labeloff" mail box.; i keep being told that my access information is incorrect. I have tried to correct this for several hours, to no avail. HELP! I cannot access "[email protected]… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
my aim messenger account was hacked before I left aol over
my aim messenger account was hacked before I left aol over 10 years ago and I been wanting to get the name back under my supervision but I can't since the email goes to his address and since it was 10… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I forgot my password and security question and cannot get onto
I forgot my password XXXXX security question and cannot get onto my email account. How can I reset this without this information?… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
When I entered in my password in AIM I received a message that
When I entered in my password XXXXX AIM I received a message that said invalid password. When I clicked on the forgot password XXXXX it gave me a message. The message said that my password XXXXX sent … read more
Jennifer
Jennifer
C.E.O.
Associate Degree
295 satisfied customers
why in gmail can i not get into aim. I have even opened up
why in gmail can i not get into aim. I have even opened up another gmail account and it wont work. I have downlaoded everthing that they said to that I could and it still wont work. What is frustratin… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
i AM A FREE AOL EMAIL CUSTOMER THEREFORE I CANNOT GET INTO
i AM A FREE AOL EMAIL CUSTOMER THEREFORE I CANNOT GET INTO THE ACCOUNT SETTINGS TO ACCESS A SCREEN NAME I WANT TO REMOVE, IS THERE ANY OTHER WAY I CAN GET TO THE MAIN AOL SCREEN NAME [email protected]… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cannot log into my [email protected] email account. I know
I cannot log into [email protected] email account. I know my username is XXXXX XXXXX when I try to create a new aim account using it, I get a message: “Sorry, that name is XXXXX XXXXX”. When I try to r… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My name isXXXXX tried to log in to AIM to find that it tells
My name isXXXXX tried to log in to AIM to find that it tells me that it is an invalid Screen Name or Password. I have tried to get my password, but had AIM for so long that my original email accounts … read more
Travis B.
Travis B.
Computer Technician
High School or GED
51 satisfied customers
I was receiving several emails a day but for some reason I
I was receiving several emails a day but for some reason I am not anymore. I have checked the spam folder and they are not going there either. Also, if I do receive one it goes to old mail real quick … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x