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I have a Lenovo ideapad running windows 10. Last week I

Customer Question
I have a Lenovo...

I have a Lenovo ideapad running windows 10. Last week I noticed I could not get to Klondike solataire. I cannot open up even settings but I can get foxpro to go to internet.

Technician's Assistant: Just to clarify, what's the exact model of your IdeaPad?

310 sorry

Technician's Assistant: Have you installed any updates recently?

Hmm. Norton is all I can think might of installed and windows

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/12/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,194
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

It sounds like you may have malware on your computer. You will need to install Malwarebytes Anti-Malware and run a scan to remove it. Malwarebytes is a free download from here: https://www.malwarebytes.com/pricing/

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