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Can't remember my Gmail password or any old ones. Don't

Customer Question
Can't remember my Gmail...

Can't remember my Gmail password ***** any old ones.

Technician's Assistant: How long have you had this issue with your Gmail account?

Don't know, I bought a Tablet and can't use it

Technician's Assistant: Have you installed any updates recently?

Hey I'm 70, don't they install themselves?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just wan't to be able to use my new Tablet.

Submitted: 8 months ago.Category: Computer
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Answered in 6 hours by:
11/12/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,350
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi there and welcome. Can you tell me the Gmail address please and I'll check if the password ***** be reset. Thank you.

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Customer reply replied 8 months ago
Byron,a friend showed me how to look under "saved passwords" and they were all there except my email password. He then looked under his "saved passwords" and found the same thing, they were all there except his email password. I've had the same password ***** a long time and Google remembers it, so when I tried, password ***** I couldn't answer any of the options they gave me.
Bob.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Unfortunately, if you cannot use the online recovery option then you will need to start a new account.

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