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HP Office Jet Printer4650 ( New 3 weeks) Was printing data…

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HP Office Jet Printer4650...
HP Office Jet Printer4650 ( New 3 weeks)Was printing data from Quick Books and EXCEL reports OK until yesterday when no longer can send computer materials to printer. Only items printed is" alignment page" and "Printer Status Report"Have spent countless hours as need the Excel report for meeting.
I am a senior and need details on fixJCF
Submitted: 8 months ago.Category: Computer
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Answered in 1 hour by:
11/12/2017
Tech Support Specialist: IT Miro, Computer Scientist replied 8 months ago
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3,447
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please tell me if you connected your printer to a computer using a USB cable, or you connected it over a Wi-Fi connection? Also, is your computer a Windows or a Mac computer?

Let me know by typing a reply below. I will work with you on this problem until it has been resolved.

Thanks,
IT Miro

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Tech Support Specialist: IT Miro, Computer Scientist replied 8 months ago

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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