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I cant get u gaurd to work on my phone i do not have the…

Customer Question
I cant get u...

I cant get u gaurd to work on my phone i do not have the correct did number

Technician's Assistant: What kind of computer do you have?

Emachine

Technician's Assistant: Have you installed any updates recently?

No but i do not have a DID number i only have a UID number

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
I have a uniden Guardian UDR777HD wireless Video Survellance System I need D I D code to link the system to my Android phone the information on the monitor only gives me and U I D number which does not work when entered it say's wrong D I D code . Hope I gave you enough information to solve the problem .
Answered in 1 day by:
11/13/2017
Tech Support Specialist: Donna French, Programmer replied 8 months ago
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hello my name is***** and I am one of the experts here on JustAnswer.com. Do you still need help with your logo attachment issue?

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Tech Support Specialist: Donna French, Programmer replied 8 months ago

Hello my name is***** and I am one of the experts here on JustAnswer.com. Do you still need help with your issue?

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Tech Support Specialist: Donna French, Programmer replied 8 months ago

Do you still need help with this issue? It is 6:29pm CST and I will be online for a bit if you'd like assistance.

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Customer reply replied 8 months ago
hello Donna yes I do
Customer reply replied 8 months ago
Donna you haven't done anything yet too help me. so why are you asking for more money ?
Tech Support Specialist: Donna French, Programmer replied 8 months ago

Hi there, I'm not sure why it would be requesting more money. That's not anything I do from my end. Let's see if we can get you going with your issue though.

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Tech Support Specialist: Donna French, Programmer replied 8 months ago

Give me a minute to review the instructions for your video system.

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Customer reply replied 8 months ago
ok
Tech Support Specialist: Donna French, Programmer replied 8 months ago

So you have the hardware all working, including the monitor that it came with - correct?

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Tech Support Specialist: Donna French, Programmer replied 8 months ago

I'm not finding anything to guide us through getting this particular system working with your phone. Do you have documentation for this?

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Customer reply replied 8 months ago
you can download uniden udr777hd manual . I have downloaded the u gaurd app and the uniden app cam. the u gaurd will won't connect and the uniden app cam keep asking for a DID number
Customer reply replied 8 months ago
the U gaurd keep saying connection fail.
Tech Support Specialist: Donna French, Programmer replied 8 months ago

I have the manual...what page do you see the app cam info on?

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Customer reply replied 8 months ago
the manual only refer to the u gaurd app I think it's on page 36. I downloaded uniden app cam on my own after the u gaurd fail to connect
Tech Support Specialist: Donna French, Programmer replied 8 months ago

Hi there, I am back online to try to resolve this for you. Are you available? It is 5:20pm CST now on Thursday, November 16, 2017

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