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I Phone does not work. We don't remember our pass word.

Customer Question
I Phone does not...

I Phone does not work. We don't remember our pass word. Cell#***-***-****

Technician's Assistant: When did you last reset your username and password?

?

Technician's Assistant: What confuses you?

Not to Savy about Computers

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Need Cell phone to work

Submitted: 8 months ago.Category: Computer
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Answered in 18 minutes by:
11/11/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

What type of account is your phone attached to for email?

did you try to reset it yet?

What is the make/model exactly of the phone?

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Customer reply replied 8 months ago
Contact me at(###) ###-####
Tech Support Specialist: Jon, Computer Support Specialist replied 8 months ago
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

I am not able to call, but after reading your question, you mentioned you do not remember the password ***** your iphone which if you are refering to your apple id and password ***** you can go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

If it is the passcode that you do not remember then let me know as that is a different fix to bypass.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

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