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I have a business: Accent Window Cleaning Memphis Tn. I have…

Customer Question
I have a business...

I have a business: Accent Window Cleaning Memphis Tn.

Technician's Assistant: What kind of computer do you have?

I have a business: Accent Window Cleaning Memphis Tn. When that business is googled that way, There is an annonymous Review Post that shows up saying "I know many people who are pursuing him with the better business bureau". There is not the normal 3 dot button in the top right corner of the post to report review. (That post is incorrect-We have no negative comments from the Better Business Bureau, and that post also violates Google Terms of Service-Off Topic. I cannot report the review because there is no 3 dot button to push. That post needs to be removed, but I cant report it, what do I do?

Technician's Assistant: Have you installed any updates recently?

Updates to what?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not at the moment.

Submitted: 8 months ago.Category: Computer
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Answered in 6 minutes by:
11/11/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

You should see a FLAG against the stars. Please click on the FLAG and a new page appears where you Report a Policy Violation. Please let me know once you have done that.

Thanks,

Kumar

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Customer reply replied 8 months ago
Apple MacBookPro. Where are the stars; what does the flag look like?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

When you google your Business and Look into Reviews, you should see ratings in the form of stars. Just to the right of the stars, you can see a flag. Just click on it and a page should appear about policy.

Thanks,

Kumar

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Customer reply replied 8 months ago
No secure connect. Guide me by message.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

When you google your Business and Look into Reviews, you should see ratings in the form of stars. Just to the right of the stars, you can see a flag. Just click on it and a page should appear about policy.

Thanks,

Kumar

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Customer reply replied 8 months ago
I know that. But the policy doesnt speak to my initial question.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

I think you haven't tried clicking the flag yet. Once you click the flag, you'll get options to report the comment. Can you please try and let me know.

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Customer reply replied 8 months ago
As I stated in my initial question - There is no flag to click on, on the Post I spoke of in my initial statement.
Customer reply replied 8 months ago
Does the flag to click on look like 3 dots?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

When you google your company name >> Reviews >> See your reviews >> Any particular Review >> Hit small flag near the rating stars. I can see it.

Now, if you still cannot, can you please let me know which browser you are using?

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

Have you tried Reporting Google Reviews before? As far as I remember, facebook uses 3 dots for Reporting, Google uses a Flag for reporting.

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Customer reply replied 8 months ago
There is no 3 dot flag to click on for the Post I described in my initial message.
I am on google.
I see 3 dots for the other posts but no 3 dots for the Post I described in my initial question.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

Can you please share a screenshot.

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Customer reply replied 8 months ago
I dont know how to do that.
Customer reply replied 8 months ago
If you google Accent Window Cleaning Memphis Tn, and go to the reviews, you will see the annonymous post about people pursuing us with better business bureau-that post has no flag to press.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

One moment.

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Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

I guess there could be issues with your browser. Which browser do you use? Can you please try Incognito Mode and check if you are able to flag the review.

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Customer reply replied 8 months ago
I dont see how to use incognito mode.
Customer reply replied 8 months ago
I use google browser.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago

Hello,

I understand you use a Google Chrome Browser. In the top right corner, there are three dots. Click on it and a List will appear. Use New Incognito Window from the list. Then proceed with Flagging the comment.

Thanks,

Kumar

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