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Help with locked out google account. Dont think so. THe

Customer Question
Help with locked out...

Help with locked out google account.

Technician's Assistant: Have you contacted anyone about your account?

Dont think so. THe other day they tried to redirect me with a charge. That wasnt necessary.

Technician's Assistant: Have you installed any updates recently?

Propably. I've tried everything. My current google account is working, its the old one that got locked. I ended up buying a new phone.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

HELP???

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
11/11/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,016
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

Only reply about the old email.

If you get the account back will depend on what you put in place as backup or if it is stored in a computer somewhere we can see it.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 9 months ago
I am using Windows 10, had an adroid 5.1. Replaced it because old android was locked.
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

Which one are you locked out of?

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Customer reply replied 9 months ago
Goofy you just charged me twice what's up
Customer reply replied 9 months ago
Where are u
Customer reply replied 9 months ago
They
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

You requested remote, it failed. I cannot see details of your account. Only you and customer service can.

I only see fail or success.

You can talk to them here.

http://ww2.justanswer.com/phone

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Customer reply replied 9 months ago
Help
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

You requested remote, it failed. I cannot see details of your account. Only you and customer service can.

I only see fail or success.

You can talk to them here.

http://ww2.justanswer.com/phone

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