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I downloaded Windows 10 from the Microsoft Website. I have…

Customer Question
I downloaded Windows 10...

I downloaded Windows 10 from the Microsoft Website. I have xp on my computer. It says that I can't upgrade because I need atleast Windows 7. Can you help me?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Dell Latitude D830 and Windows XP

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No mam

Submitted: 9 months ago.Category: Computer
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Answered in 4 minutes by:
11/11/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 9 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,598
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. You will not be able to upgrade from XP to Windows 10 without loosing all of your data. About the only way to upgrade is to basically start over and Install Windows 10 on a clean hard drive.

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Tech Support Specialist: Dan, Computer Support Specialist replied 9 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,598
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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