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I am trying to sign up for google so I can access

Customer Question
I am trying to...

I am trying to sign up for google so I can access google/picasa from Walmart photo.com. In the sign up form, I specify that I want to use my current e-mail address. I can't get past this step because the message is someone else has that address. The someone else is me. What do I do?

Technician's Assistant: Just to clarify, what email service provider are you using?

Windows Live Mail

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I already have Google Earth

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/11/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,273
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

What is telling you that the email is taken? Is Gmail telling you that or is the Walmart website telling you that?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 8 months ago
The sign-up form for Google is telling me that.
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

If you already have a Google account, do not choose to create a new account.

You have an account, so just log into that account.

Does that make sense?

You don't need to 'create a new account'. You can simply, log into the current account.

If you don't know the password ***** the account, you can click the Forgot Password ***** on the sign in page.

Does that make sense?

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Customer reply replied 8 months ago
can't get my payment information to go through. Keeps rejecting it. Any other way.
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Hello,

Did you get the chance to read my last post? Just sign into your account.

Please, follow the instructions below to reset your Gmail/Google password:

- Click the following link: https://accounts.google.com/RecoverAccount
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password

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