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Asus k601. My dad shipped me his laptop and a boot it is…

Customer Question
Asus k601. My dad...

Asus k601. My dad shipped me his laptop and a boot it is asking for bios master pswd

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

Asus k601 windows 10

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

Lol it is a windows 7 laptop with windows ten. No trouble shooting as it is Stuck at the start up screen. BIOS is stuck

Submitted: 8 months ago.Category: Computer
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Answered in 7 minutes by:
11/11/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 226
Experience: Owner at Total Service Computers
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Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I am here to help you when you are ready?

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Customer reply replied 8 months ago
I figured it out. Windows was asking for the laptop password ***** bios startup
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

Correct...have a good night!!!

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Customer reply replied 8 months ago
I have another issue. After getting passed that I am now at the actual unlock screen but with no way to enter password
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

What do you mean no way to enter password? (your keyboard doesn't work?)

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

hit enter...and the box will appear

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

you might have a physical issue with your laptop then

you can try to plug in a regular USB keyboard and try again...OR bring it into a local computer shop for a diagnostic

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Customer reply replied 8 months ago
Ugh keyboard works. I had to get passed post startup by typing in a password. So thinking it is not keyboard.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

the only difference is the BIOS and OS may be interacting with the keyboard differently (the BIOS will keep it simple...the OS may be loading drivers or settings that could interfere...albeit unlikely)

but ya after that...it would be time to take it in to have it checked

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