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I tried to sign into a game on my laptop and now MS thinks I…

Customer Question
I tried to sign...

I tried to sign into a game on my laptop and now MS thinks I am under 18 when actually I'm over 60 and it is telling me to get my parents permission. How do I get out of this so I can use my MS password?

Technician's Assistant: When did you last reset your username and password?

Just now and apparently I'm still 18. How do change that?

Technician's Assistant: Have you installed any updates recently?

No, I'm a very basic user, like gmail, puzzles, pinterest

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I just want to change my age with MS

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/11/2017
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 8 months ago
Ok
Customer reply replied 8 months ago
I don't want to pay for that
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

ok, you can follow these steps to change age in microsoft account:

  1. Sign in to Your info on the Microsoft account website.
  2. Select Edit your personal info.
  3. Change your birthdate, and select Save.
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Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Let me know if you have additional questions

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