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Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 31 minutes by:
11/10/2017
Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 8 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 364
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilising our services.

Please highlight/summarise the nature of your problem so that an expert with relevant expertise can contact you

Regards,

G

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Customer reply replied 8 months ago
My computer started an update. After an hour, I got something is wrong. Error Oxc(###) ###-#### Restarted and it tried again. Same problem same error. Need update and security advice. I am running Windows 10. Help please. Steve
Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 8 months ago

Alright thanks. I'll open up the request for experts who are better positioned to assist on this issue.

In the mean time while waiting for another expert you may attempt these: https://www.infopackets.com/news/9645/how-fix-windows-10-upgrade-failed-error-c1900208

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Customer reply replied 8 months ago
Computer started an update. After I hour got Something wrong error Oxc(###) ###-#### Tried again same. Please help. I have a security question. Do I need 3rd party security program? I have 2. Anti virus and anti spyware. Help me True grit.
Customer reply replied 8 months ago
I found a program under help “ fix win 10 upgrade “ ran it and now I’m running “ windows 10 Update Assistant “. It’s about 45 minuets in. Thank you tech support. Steven
Customer reply replied 8 months ago
Something went wrong. After about 2 hours. It
Said to call you for support. You. The only thing that worked well, was my Visa transaction. I’m ready for you to help me as written. Ready to be treated like you are. Thanks Steve
Tech Support Specialist: Jeffrey B,
 replied 8 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 955
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue? Kind regards,Jeffrey
Ask Your Own Computer Question
Customer reply replied 8 months ago
waiting for computer to boot. Maybe 15 min.
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Understood.

I will be standing by.

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
I’m dyslexic so thank you my friend
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Understood, offcourse no problem at all.

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
I’m at my computer. Same problem. Here we go
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Understood.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
How what goes? My Visa was locked up yesterday. I called and fixed it. Is this about money?
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

I understand, sorry I thought you are having the Error Oxc(###) ###-####when updating the computer.

Is this the actual problem?

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
same problem error Oxc(###) ###-#### Did what help
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

I understand.

Can I please remotely connect?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
please do
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Understood Steven,

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the Teamviewer download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
Id###-##-####Pw. 8703
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

connecting

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Please let me know how this goes Steven.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
Waiting for 100% I will rate you very well. Now at 8%
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Great and thank you!

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
Something went wrong at 81%
Customer reply replied 8 months ago
I will wait for you
Customer reply replied 8 months ago
Same error code Oxc(###) ###-####
Customer reply replied 8 months ago
I know you are busy. On other problems. I will work around your time. Sincerely. Steve
Customer reply replied 8 months ago
Can you let me know the time you will working with me. Thanks Steve
Customer reply replied 8 months ago
Jeffrey, let me know if someone can help me. I need help. I did what you said. Now nothing?
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Hi Steve,

Sorry to read this.

I am currently unavailable

Can we please reschedule our appointment.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
I would like to know what happened. I have been on for two days without any explanation. Reschedule? Let me know when.
Sincerely. Steven
Customer reply replied 8 months ago
Never mind the explanation to much for this. Just tell me when. Steven
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Hello Steven,

I am available.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
I get back from church in about 4 hours. I will try you then. Steve
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

I understand Steve,

I will be available.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
I’m at my computer. Ready to go.
Steve
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Great!

Please give me the ID and password ***** please.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
I d ###-##-####P w. 8703
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

connecting

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Have you left the teamviewer window open Steve?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
No sorry
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

No problem at all.

Please give me the ID and password *****

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
I’d. ###-##-####
Pew. 8703
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

I again dont see Teamviewer running on your computer.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
What can I do
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Is the Teamviewer still open?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
No by mistake I dumped it
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Understood.

Please open the Teamviewer again, and give me the id and password.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
I can’t find teamviewer
I’d. ###-##-####
Peace. 8703
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

I understand.

Please leave the Teamviewer window open, I am not getting a connection.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
How do I leave the TEsmviewer open?
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Dont click on the X from the Teamviewer window.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
Team is open
Customer reply replied 8 months ago
New pass word. 7404
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

connecting

Ask Your Own Computer Question
Customer reply replied 8 months ago
Hi Jeffrey
Customer reply replied 8 months ago
New pas wd. 7046
Customer reply replied 8 months ago
Is anybody out there? Jeffrey, I will wait for your call.
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Hello Steven,

Sorry for my late reply.

Can we please make this appointment for tomorrow.

Sorry for this.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
Tomorrow is ok if we can fix the problem. It’s up to you. Do you feel you are the the fixer. You call it.
Sincerely, Steve
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Yes, I will.

Thank you.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
Bless you
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Thank you .

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
Are you ready Mr. Jeffrey B. My computer is trying the download right now. Did you start that? Steve
Customer reply replied 8 months ago
It made 83 % a new high. Jeffrey please respond. Steve
Customer reply replied 8 months ago
Something went wrong. Let’s manup fix this
Jeffrey B. Steven
Customer reply replied 8 months ago
Let me see, you got the money, you promised to work with me, you tried and failed, you asked for more money. What’s up Jeffrey B. At least give me a heads up. Sad.
Steve. An honest man
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Hell Steve,

I am available.

Please let me reconnect.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Hello Steve,

Can we please make our appointment for Thursday.

Thank you for your patience.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 8 months ago
No , I no longer need your services. And so you didn’t solve my problem. Cancel my Visa payment and email me the receipt.
Sincerely. Steven
Customer reply replied 8 months ago
Jeffrey, you were unable to solve my problem. I have solved it. Email my no charge receipt. Now please. Steven
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Glad to read this got solved Steven.

How did you manage to install the update?

I message you after you send me the message, did you receive my message?

Kind regards,

Jeffrey

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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