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When I sign and try to copy the different books in the

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Good evening ,when I...

Good evening ,when I sign and try to copy the different books in the program all I get is a little box in the upper left corner of the page with an x in it. The program was ordered online and paid for on Oct 3,2017. I am now just trying to copy them . Is that the trouble?

Technician's Assistant: What kind of computer do you have?

An hp laptop.

Technician's Assistant: Have you installed any updates recently?

Yesterday a disk F for backup.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of.

Submitted: 9 months ago.Category: Computer
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Answered in 49 minutes by:
11/10/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 9 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
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Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know which program are you referring to here?

Thanks,

Kumar

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