Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My son has an old Asus laptop and is off at college. He does…

Customer Question
My son has an...

My son has an old Asus laptop and is off at college. He does remember login password. Can you please help as we are going to use at home for my grandchild

Technician's Assistant: Just to clarify, what's the exact model of your Asus? And what operating system are you running?

Windows 8 and where can I find exact model

Technician's Assistant: Have you installed any updates recently?

No as we cannot get into the laptop

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/10/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,350
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

On the login screen of the laptop is it showing an e-mail address?

Ask Your Own Computer Question
Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago

Hi. Do you still need to get into the laptop?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot remember my password. When I boot up, window is
When I boot up, window is wanting my password. My son had it, but he doesn't remember his password, and made mine as Jerry. Tharp then does not worh k anymore. Can I reboot the system? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I forgot my password. Asus laptop. It says check number6265.
No I haven't used it in a while and I forgot my password … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Forgotten password in old computer. Lenovo G50 laptop.
Nothing and no updates. Even sitting idle for 3 years and my son does not remember Password. … read more
Moses C
Moses C
Bsc
758 satisfied customers
My laptop froze in the middle of a game. when I turned it
my laptop froze in the middle of a game. when I turned it off it came back onto a screen that was information about the laptop (Blue and White) when I hit the F10 key it went to a grey screen that sai… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a ASUS laptop and I can not log in. My husband used
I have a ASUS laptop and I can not log in. My husband used this device all of the time he has past away and I can not find the password. The laptop is looking for a password ***** I do not have it … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I could not remember my admin password for new asus computer
hello I could not remember my admin password ***** new asus computer for my son, HELP PLEASE!!!! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My sign-on to use my ASUS laptop has been compromised. Can
My sign-on to use my ASUS laptop has been compromised. Can you help me??? John … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to help a friend. He has a new Asus laptop and
I am trying to help a friend. He has a new Asus laptop and he does not remember the Windows Password. We cannot get past that … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Can't remember password for a laptop. It was given to my
Can't remember password ***** a laptop. It was given to my son. There are two users already set on this computer and no one can remember their password. I would like to create a new user for my son. I… read more
Byron
Byron
Computer Support Specialist
3,350 satisfied customers
We recently bought a laptop for my son for college and it's
We recently bought a laptop for my son for college and it's been a few weeks now that he went and he's forgotten the password ***** get into his laptop...Can you help?… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
How do I go about filling out and finding financial aid for
How do I go about filling out and finding financial aid son who will be going to college? Any help would be great.… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
My son's computer will not let him in. Somehow a password *****
My son's computer will not let him in. Somehow a password ***** set to log on the computer. Can you tell us how to bye pass the password?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hello, I am looking into buying a laptop for my son who
Hello, I am looking into buying a laptop for my son who is going away to college. I'm looking at the Asus Q400 a which has 8 gigabytes of RAM and the Asus Q 500 a which has six gigabytes of RAM. Is si… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
My son has an Asus K501 Notebook. We took it to Best Buy this
My son has an Asus K501 Notebook. We took it to Best Buy this evening and said for us to go online and google to get a recovery disc, but i can't find one. Can you please help. Do I purchase one throu… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I bought a Dell Inspiron 1721 at a tag sale earlier this week,
I bought a Dell Inspiron 1721 at a tag sale earlier this week, they told me that it was their sons before he left for college and they didnt know the password XXXXX get on to it, I have the service ta… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
2nd harddrive was main drive before lockup... Now have it
2nd harddrive was main drive before lockup... Now have it pinned for standby the system locked up with blue screen of death how do, I recoup files? Both drives are Scussie drives...… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
My 12 YO son has a Acer Aspire 5810T laptop running Windows
My 12 YO son has a Acer Aspire 5810T laptop running Windows 7 Home Premium. He has changed his Windows 7 password XXXXX done it wrong. Therefore when he powers up he gets the Windows 7 password XXXXX … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My son was working on his laptop when a message came up saying
My son was working on his laptop when a message came up saying that invalid product key for vista home basic he has been using the laptop for over a year and we are using only genuine products what ca… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x