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New 0omputer Win 10. Have multiple complete system backups…

Customer Question
New 0omputer Win 10...

New 0omputer Win 10. Have multiple complete system backups on external hard drive. Unable to delete any of these. Get message "Need permission from System". My profile under system shows "Administrator" in small letters under my name. I can delete these large files by connecting external drive to my Win 7 compter.

Technician's Assistant: How much experience do you have with this particular machine?

1 week.many years computers all the way back to machine language. First time with Win 10

Technician's Assistant: Have you installed any updates recently?

Computer just set up earlier this week. Updated automatic.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

If I am shown as administrator, why can't I delete old backups?

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/10/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,360
Experience: CCNA, A+, MCSE with over 12 years experience.
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Hi. My name is***** you for your question and the opportunity to assist.

Were the backups made using a third party software or was it Windows backup that was used?

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Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago

Hi Gordon. The drive is using Windows file permissions from your Win 7 PC. You'll need to give yourself permission on the Windows 10 machine.
With the external drive plugged in to your Windows 10 machine, click the File Explorer icon at the bottom of the screen.
From the menu on the left select This PC.
You'll see your external drive on the right side.
Right-click on it and select Properties.
Click the Security tab.
Click Edit.
Click Add.
In the white box type your user name (or e-mail address if you are using
a Microsoft account.
Click Check Names.
If Windows finds it OK, click OK and you'll see the name added to the list.
Left click the name to turn it blue.
Below that, put a checkmark in the Full Control box and click Apply
and Windows will start making the permissions changes. If it stops at any point, click Continue until the changes are finished.
Click OK twice.
You should now be able to delete the files while the drive is plugged
in to the Windows 10 machine.

Let me know the result please.

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