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Pc was reset need to recover acct and games. I got temp

Customer Question
Pc was reset need...

Pc was reset need to recover acct and games

Technician's Assistant: Have you contacted anyone about your account?

I got temp password ***** gmail

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp windows 10

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

August 2016 tried acct recover

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How to recover purchased games and manager

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/10/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,941
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Did you buy those games from the microsoft store and have an account with them?

Are you able to still log into that microsoft account?

what did you mean by temporary password ***** to you?

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Customer reply replied 8 months ago
it is not microsoft acct it is bigfishgames,com 3games purchased Bejeweled 3, Found hidden object game and, Midnight CASTLE. i got signed in to microsoft this morning
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Are your games working normally at this point or were you able to sign in?

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Customer reply replied 8 months ago
can not afford it thanks anyway
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

That is ok. Please go here for a refund.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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