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My outlook/hotmail account format has suddenly changed. The…

Customer Question
My outlook/hotmail account format...

My outlook/hotmail account format has suddenly changed. The viewing panes are ridiculously small and when I'm keyboarding a draft email it is impossible to view the complete email i'm working on in order to make changes. I had a chat to Best Buy's geek squad who advised me that it is a microsoft problem. You are costing me money as it is significantly impairing the speed at wich I can work. I need your help urgently

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

It's an Asus and Google chrome is the browser

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thanks

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/10/2017
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,063
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Can you tell me the version of outlook you are using?

Thank you

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Customer reply replied 8 months ago
I really don't know. i think it's 8.1
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Ok, are you accessing it via your web browser?

If you hold CTRL and use the mouse scroll wheel to scroll down or up, does this correct it?

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