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For the past several days, I have been having problems

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Hello. For the...

Hello. For the past several days, I have been having problems loading certain websites, while others work just fine. The websites that are affected either load very slow, don’t load all the way (pictures and other images are missing), or don’t load at all. All Google-related pages, the AOL home page, AOL mail, YouTube, and pages that use Facebook in the comment sections are among the sites not working properly. This is the case in all of my browsers (Firefox, Edge, and Chrome). I have an HP Pavilion desktop with Windows 10 and an Xfinity wireless gateway. My wife’s iPad works fine, so I don’t think the problem is with our ISP. The problem started for me the day after we had a brief power outage, but I don’t know if that’s what caused it. I have emptied the search histories in all of my browsers, done a System Restore, run several virus/malware scans, and tried all of the troubleshooting through Windows - without any results. I have very limited knowledge of computers, so I would appreciate any help you could give me. Thanks.

Technician's Assistant: Just to clarify, what's the exact model of your HP? And what operating system are you running?

It's an HP Pavilion All-in-one 23-q014 (touch), 64-bit

Technician's Assistant: Have you installed any updates recently?

I did a Windows update after I started having the problem, but nothing changed.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, that's all.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/10/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,502
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Customer reply replied 8 months ago
OK, please let me know what to do.
Customer reply replied 8 months ago
I've typed in information from two different credit cards, and both say that there's a payment error. So i'm not sure this is going to work.
Customer reply replied 8 months ago
Are you still there? I retried entering my credit card information, but it wasn't accepted. Please let me know what to do.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago

Sometimes the issuing card company declines the transaction for security purposes.

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Customer reply replied 8 months ago
Both of my credit cards show a payment pending: one for $47 and the other for $42. Are these payments going to go through? It is my understanding that I was supposed to pay a $5 deposit and $42 for the service. Are you still going to be able to help me? If not, I will need to contact both credit card companies to stop the payment.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

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Customer reply replied 8 months ago
It looks like this isn't going to work. I'll contact customer service to make sure no payments are made. Thanks anyway.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago

Your welcome.

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