Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need my pin# I. I am trying to recover my password code on…

Customer Question
I need my pin# ...

I need my pin#

Technician's Assistant: What kind of computer do you have?

I

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am trying to recover my password ***** on my Samsung Gakaxy7. I forgot it and don't have a samsung acct. but have a Gmail address on the phone and samaung said tocontact you to unlock my phone

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
11/10/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,372
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

If you forgot your PIN to unlock the phone and you don't have a Samsung account then you will need to factory reset the phone to get it working again.

This will erase everything that is stored on the phone.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,372
20,372 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Trying to recover password for phone. I have a phone #---the
trying to recover password ***** phone JA: Are you logged into your email account on any other devices? Customer: no JA: Do you have security questions or a phone number on file to help reset your pas… read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
Forgot password...gmail acct. I tried numerous times without
I tried numerous times without results...google would not help… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Its my phone. Samsung galaxy s8+ About 5 days ago...I locked
about 5 days ago...I locked myself out and now I can not remember my google password ***** my phone is asking me for … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I have tried 3 times to use my card now it is locked out.
I have tried 3 times to use my card now it is locked out … read more
Pete
Pete
Computer Engineer
Bachelor's Degree
20,372 satisfied customers
Not my computer, my samsung s7. I forgot my password and it
Not my computer, my samsung s7. I forgot my password ***** it keeps stating 60 minutes and counts down. I do not want to do a factory reset. … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
28 satisfied customers
Tried to use find my phone to change forgotten pin Can you
tried to use find my phone to change forgotten pin Can you help … read more
Pete
Pete
Computer Engineer
Bachelor's Degree
20,372 satisfied customers
Can not remember my password to unlock mt tablet. Three
can not remember my password ***** unlock mt tablet … read more
Moses C
Moses C
Bsc
774 satisfied customers
I pinned Telstra message & I cnnanot unpin from my table.
Hi Pearl, I pinned Telstra message & I cnnanot unpin from my table. Please help to unpin … read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
Forgot my password. My Samsung pad. It s old ..maybe a 2?
Not on certain apps...I was trying to buy something from Amogon. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't access my emails from my Samsung A5 -The email
I can't access my emails from my Samsung A5 -The email address recently changed and I can only access them on my desktop computer - I was previously able to access emails to both the old and new addre… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
Forgot password. Jsemerge. JS Emerge Samsung phone. JS
Forgot password JA: What device or product does this involve? Customer: Jsemerge JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: JS Emerge Samsung phone JA: W… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I JUST BOUGHT A SAMSUNG GALAXIE GRAND PRIME PHONE ON OFFERUP
I JUST BOUGHT A SAMSUNG GALAXIE GRAND PRIME PHONE ON OFFERUP A BUY AND SALE APP.THE PHONE SAYS IT HAS A LOCK ON IT BECAUSE OF AN ABNORMAL FACTORY RESET I CONTACTED THE LADY AND SHE SAYS THAT SHE CANT … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am having trouble logging in to my microsoft acct.
i am having trouble logging in to my microsoft acct. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Cant get into my tablet forgot password. I didt just cant
Anything else you want the Android Expert to know before I connect you? Customer:***@******.***… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I want my Microsoft google back again it is. Optiplex760
I want my Microsoft google back again it is***@******.*** … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
Having trouble with my phone lock out, this morning, went to
went to sprint office told me my google acct, is locked but i don t remember having an acct. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Nothing my att wireless acct is factory rebooting and it
nothing my att wireless acct is factory rebooting and it isnt takeing my password ***** phone , but k.kisling58 is recognized on desk top … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I cant loginto microsoft acc or my hotmai account when i
Hi,i cant loginto microsoft acc or my hotmai account when i do forgot password ***** page there no option fot codes via text and email address there i dont recognixe,its not mine myphone no was set up… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x