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Just bought new macbook pro and QacQoc GN28K USB-C

Customer Question
Just bought new macbook...

Just bought new macbook pro and QacQoc GN28K USB-C multi-functional HUB. Had to press really hard to get the hub to activate. is that typical? Is there a chance that this kind of force will damage USB-C ports on my computer?

Technician's Assistant: What Operating System (OS) are you running on your MacBook?

Mac OS Sierra 10.12.6

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

It is not prob with the computer it seems to have something to do with the alignment of the ports on QacQoc HUB.

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/10/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

This is actually a common complaint with the QacQoc hub and it will not damage your USB-C ports.

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Customer reply replied 8 months ago
OK. I think this is a defect in the HUB.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

This is actually a common complaint with the QacQoc hub and it will not damage your USB-C ports.

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

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