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My Toshiba TV turns on, tries to bring up the picture, then…

Customer Question
My Toshiba TV turns...

My Toshiba TV turns on , tries to bring up the picture, then shuts down

Technician's Assistant: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?

Looking for the model number, please don't go away

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

40L31ou osg

Submitted: 8 months ago.Category: Computer
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Answered in 36 minutes by:
11/10/2017
Tech Support Specialist: Nathan, Systems Manager replied 8 months ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 30,759
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Tech Support Specialist: Nathan, Systems Manager replied 8 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2012 model tv, that type of failure wouldn’t be surprising as this set is well past its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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Tech Support Specialist: Nathan, Systems Manager replied 8 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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