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When i try to search in Firefox, malware bytes pops up and…

Customer Question
When i try to...

When i try to search in Firefox, malware bytes pops up and blocks the search. Says it's blocking domain www.searchananymo.com...I only have this problem on firefox....google chrome searches fine.

Technician's Assistant: What kind of computer do you have?

Intel Nuc 7i5BNH mini pc....my son just set it up for me!

Technician's Assistant: Have you installed any updates recently?

Well....he did just set up the computer...it's brand new

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/9/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for your question. My name is ***** ***** I will be the tech assisting you today.

Just to clarify, are you using a Windows computer? When did the Firefox issue start?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Please do this in Firefox now:

Click on the icon with three bars at the top-right corner of Firefox, and then click on the Help (?) icon at the bottom of the dropdown menu that comes up.

Next, click "Restart with add-ons disabled." I have attached a screenshot as well, as follows:

https://www.nihongo-pro.com/classrooms/new-setup/images/firefox-disable-addons1.png

Next, Firefox will close and a popup will come up - click REFRESH FIREFOX.

Firefox will then re-open; check if this resolves your issue with the browser now.

Do keep me posted on the results below; I'll be here. Thank you,

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