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I have lost all of my gmail from 8/2016 and earlier. It has…

Customer Question
Hi Pearl, I...

Hi Pearl, I have lost all of my gmail from 8/2016 and earlier. It has just disappeared. I had our IT person at work look and it is nowhere. I need it very badly. Thanks.

Technician's Assistant: How long have you had this issue with your Gmail account?

I noticed that it was missing in December 2016.

Technician's Assistant: Have you installed any updates recently?

I'm always installing updates whenever Google asks me to. I am involved in a lawsuit with my former employer and they have subpoenaed my emails from 2015 forward and this is a big deal.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thank you!

Submitted: 8 months ago.Category: Computer
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Answered in 4 hours by:
11/10/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,360
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

How do you normally access your gmail email account?

If you log onto www.gmail.com on a web browser, are the emails also missing from there?
Have you checked in the Deleted folder?

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
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