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I just downloaded Windows 10 and a new MS Office 365 Home &

Customer Question
I just downloaded Windows...

I just downloaded Windows 10 and a new MS Office 365 Home & Student. I didn't backupmy Word 2010 files. Will they automatically move to Wind 2013? I can't open the Word 2010 icon--won't open. I am afraid I have lost all of the hundreds of Word 10 files. I have NOT opened up Word 2013 yet. Help! Help! I don't want to jump off of a bridge!!

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

HP laptop. HOw do I find out which type?

Technician's Assistant: Have you installed any updates recently?

I am running 2010 now but had 2007 before.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No--that is quite enough. I don't want tolose my Word 2010 files OR my many Excel 2010 files!!!

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
11/9/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 9 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,828
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 9 months ago

No worries..

You can open all your MS office files in later version too.

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 9 months ago

Let me know when you are ready

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 9 months ago

This is all you have to do:

1: Click Start > on search type winword press enter key

This opens MS Word

To have shortcut icons for word:

Right click word icon task bar > Click pin to taskbar

This pin word app in taskbar

**

To Open MS Excel:

1: Click Start > on search type excel press enter key

This opens MS Word

Right click excel icon in task bar > Click pin to taskbar

This pin excel app in taskbar

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 9 months ago

Let me know you still have query.

Thank You

If satisfied, please rate my service by clicking above stars

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