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I receive emails but can not send any, I get a screen

Customer Question
I receive emails but...

I receive emails but can not send any, I get a screen message saying unable to connect.

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

I have a brand new iMac purchased last week. The problem has existed for a while on my old Mac and gradually became worse up to now. The problem still continues with a brand new machine.

Technician's Assistant: Have you installed any updates recently?

The problem was evident when I first switched this computer on last Thursday.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can send emails direct from my iphone connected to data not wi-fi.

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
11/9/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 9 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 9 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me how your iMac computer is connected to the network? Is it through the wifi or hardwired(Ethernet)?

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