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I upgraded to a new computer and i'm having a problem

Customer Question
I upgraded to a...

I upgraded to a new computer and i'm having a problem signing into Skype after I transfer my data to the new computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

H P Envy - running windows 10

Technician's Assistant: Have you installed any updates recently?

Clarify by what you mean by updates?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Sorry about that

Submitted: 9 months ago.Category: Computer
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Answered in 2 minutes by:
11/8/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 9 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 9 months ago

May i know what is exactly happening when you are trying to signing in to Skype?

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Customer reply replied 9 months ago
It may just be login credentials. It was set up in memory on my old computer. It's just saying it's not the right Microsoft account or something.
Customer reply replied 9 months ago
No
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 9 months ago

Please follow this link in order to reset the password ***** Skype https://account.live.com/ResetPassword.aspx and let me know if this helps.

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