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Won't let me factory reset. Says I need to free space. I…

Customer Question
Won't let me factory...

Won't let me factory reset. Says I need to free space. I can't login to my computer.

Technician's Assistant: Have you tried having password ***** directions emailed to you?

My girlfriend used a Microsoft account that I don't have acces to anymore.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Ideapad100s

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I held the button down next to the on button. I went to go factory reset. It says need to free up additionall space before continuing. But I just reset it the other day.

Submitted: 9 months ago.Category: Computer
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
11/9/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 9 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,600
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Since you are not able to log in to the computer you need assistance with, I will not be able to connect to it remotely. Have you tried to reset your password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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