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Yesterday I got a message that my computer was compromised…

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Yesterday I got a...

Yesterday I got a message that my computer was compromised and would be shut down in 5 minutes if I didn't call the number on the screen. Supposedly it was from Microsoft. I called the number and they walked me through. It cost me $500.00. Is it legit? The number was(###) ###-####

Technician's Assistant:... Read full answer

Yesterday I got a message that my computer was compromised and would be shut down in 5 minutes if I didn't call the number on the screen. Supposedly it was from Microsoft. I called the number and they walked me through. It cost me $500.00. Is it legit? The number was(###) ###-####

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

It is an Acer, but I don't know what the operating system is. How do I figure that out?

Technician's Assistant: Have you installed any updates recently?

I don't think so. I was on Facebook when the message came up that it was compromised

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am on my phone right now so I will have to connect to my computer.

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Answered in 1 minute by:
11/7/2017
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 8,487
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

An increasing number of computer users are receiving similar phone calls and some — afraid of potential data loss and device damage — are surrendering their bank account information in the hope this will protect their tech.

If you get such a call, we’re here to tell you — hang up. It is a SCAM!!!

Microsoft does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. Do not trust unsolicited calls. Do not provide any personal information.

Cybercriminals pretending to work for Microsoft, Geek Squad, or any other nationally-recognized tech company call their intended victims, claim they’ve scanned their computers remotely and found viruses on them. Relying on computer users’ fear of viruses, data loss and identity theft, they trick people into giving them actual access to the computer.

Once the scammer has access to the victim’s system, they will often show the user scary looking error messages on the machine, require immediate payment to cleanup the “dangerously infected” computer and install more “protection” software onto the system. Chances are they’ll take the opportunity to install other bits of malware to capture the victim’s online shopping or banking information.

Check the link below for more information.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

If you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Ask Your Own Computer Question
Customer reply replied 1 year ago
Is my computer compromised since I paid them the $500?

Hi,

No. It was their idea to give you fake messages through some websites and ads, and you believed it is true. Since they have done accessing your computer, it is better to backup your data and scan you computer with any Antivirus that you have. Change your computer's password, change the password ***** your main email account, and change the password ***** any financial accounts, especially your bank and credit card.

I would suggest you report it as per the instructions in the link I have given. If you have already paid $500, we cannot do anything to get it back.

If you have any questions, please be back and let me know. If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

Thank you!

Shefin

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 8,487
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
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