Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We have just completed our yearly return to our home in Los…

Customer Question
We have just completed...

We have just completed our yearly return to our home in Los Cabos, Mexico, from our summer home in Tahoe City, CA, and we now need to change our Vonage service from Port ! to Port 2. Can you help me with this please? Everything seems to be plugged in and ready to go, except for the change of ports.

Technician's Assistant: What kind of computer do you have?

Mac Pro Book

Technician's Assistant: Have you installed any updates recently?

I don't think so

Submitted: 9 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 hours by:
11/7/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 9 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Connect the Ethernet cable to your router:

Connect one end of the Vonage-supplied Ethernet cable into the blue Internet port on the Vonage Box phone adapter.
Connect the other end of the Ethernet cable into an unused Ethernet port on your existing router.

Choose to connect to your existing modem.

I have included the Quick Start Guide in the below link for pictures and details.

https://assets.vonage.com/sfdc/res/VONAGE%20BOX_QuickStartGuide_04-06-15.pdf

Please do care to share me a feedback and rating.

Thanks,

Kumar

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to transfer to vonage from google voice. Google
I am trying to transfer to vonage from google voice. Google is not allowing this because of a pending order. What does that mean and how can this be changed. … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I am trying to figure out how to change my button lay our in
I am trying to figure out how to change my button lay our in the final cut pro x the last night. I got the apple computer then final cut just because my surface pro book would not handle the video. yours has done amazing.. Im just trying to watch the tutorials, even some that I have purchased and everyone else button lay out is different. One big example is if you go to a turtorial you will see a real tape and 2 other options.. on mine that is not there. just a couple of insert clip options above the sequence area. sorry for the long story.. been searching and this popped up. hope you can help … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm needing to update my Kindle using my home wireless
Hi, I'm needing to update my Kindle using my home wireless password ***** I don't remember what that password ***** We have our internet set up with Century Link so can you help me figure out what my … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Bought new ipad air and it is disabled. Have tried many of
Bought new ipad air and it is disabled. Have tried many of you tube videos and nothing has worked. Any suggestions? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought 2 Magic Jack Plus units. My son-in-law installed them.
I bought 2 Magic Jack Plus units. My son-in-law installed them. One on a existing Magic Jack and the second to have my number transferred from Vonage (still in process for change over). The transfer f… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I activate my magic jack plus. I tried my old number
How do I activate my magic jack plus. I tried my old number on the magic jack computer one which was XXX-XXX-XXXX in BC canada and it wouldn't accept it plus I'd like to use my existing home telephone… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I purchased a magicjack plus and did everything they asked
I purchased a magicjack plus and did everything they asked me to, to register. But when I try to use it they tell me I am not registered.… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
im unable to send emails from my mac book pro (purchased fall
i'm unable to send emails from my mac book pro (purchased fall 2010) using mac mail and yahoo plus. error message says setting plus.smtp.mail.yahoo.com has timed out on default ports. Suggests selecti… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
My new laptop with outlook 2010 will send and receive email
My new laptop with outlook 2010 will send and receive email fine in the US but when I go to Mexico (where I live part time) it will receive but not send email. I get an error message: can't connect to… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
We purchased an HP laptop for our daughter last August to take
We purchased an HP laptop for our daughter last August to take to college with her. By April, she began to experience problems with her battery staying charged. The only way she could use it for any p… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
my lynksys is not working. My vonage phone is connected to
my lynksys is not working. My vonage phone is connected to the router. Can I connect directly in some fashion. I have hooked my computer directly to the motorola modem which works and I again get the … read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I have just purchased a Kindle 2 through my friend in america.
I have just purchased a Kindle 2 through my friend in america. I now see that the Kindle 2 is available in and Australian version Question is - will my American version Kindle 2 work here in Australia… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I just started using Skype to stay in touch with my wife and
I just started using Skype to stay in touch with my wife and kids while I work out of state. Love the product! Invested in a Logitech Pro 9000 webcam for my wife at home on our Dell desk top (Windows … read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I have a 500GB WD My Book ... it worked on my work lap top
I have a 500GB WD My Book ... it worked on my work lap top a month or so ago but it does not now. It is not being recognized when plugged in. I've tried it on our home HP lap tops and desk top with Wi… read more
Chris the Problemsolver
Chris the Problemsolver
Technical Sales
Vocational, Technical or Trade Scho
88 satisfied customers
How does google use yellow pages. I want to leave yellow pages
How does google use yellow pages. I want to leave yellow pages - currently we use their top service in two categories online yellow pages as well as the various entries in the yellow pages book. We ha… read more
unavailable
unavailable
271 satisfied customers
My printer is an HP Photosmart C4480 all in one. It will print
My printer is an HP Photosmart C4480 all in one. It will print a scan, but will not print from the computer files. Two computer share a high speed internet connection her, and the ether net is attache… read more
Patrick A
Patrick A
2 1/2 Years
86 satisfied customers
Our printer just stopped working. It is 5 days old. It says
Our printer just stopped working. It is 5 days old. It says printer is off line 7420 How do we get it on line… read more
Peter
Peter
CEO
Bachelor's Degree
248 satisfied customers
vonage is telling me that i need an ethernet adapter
vonage is telling me that i need an ethernet adapter in order for my phone and computer to work together...i went to radio shack they told me that my dlink will do the trick....if so how do i connect … read more
Vincent
Vincent
Owner
High School or GED
68 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x