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I can't get windows to respond. IMac mc309ll

Customer Question
I can't get windows...

I can't get windows to respond

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

IMac mc309ll

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 9 months ago.Category: Computer
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
11/7/2017
Tech Support Specialist: Pete, Computer Engineer replied 9 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,610
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 9 months ago

Have you tried rebooting the machine?

Are you getting any error messages?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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